Customer Service

Payment:
In most situations, we accept T/T (telegraphic transfer or wire transfer) as the main payment method for normal orders. There are other different payment methods which are listed below:

T/T(telegraphic transfer): For order value which is lower than 3000 USD, 100% payment need to be made in advance. For order value which is higher than 3000 USD, 30% deposit need to be made in advance and the balance should be transferred when cargo is ready for delivery.

Western union:western union could be accepted only when the cargo sent by express service and do not need clear the custom in China.

PayPal:only be accepted for easy buy customers who delivery the goods by express service and do not need clear the custom in China.

After you transferred the deposit or complete payment of an order, please remember to send the copy of bank slip to our sales personnel by either e-mail or fax as the evidence of payment.

Delivery term
The quality of each product has been strictly inspected before packaging in order to ensure the appearance and performance.

Packing:

Our extensive stock of turbochargers allows us to offer a next working day delivery service ensuring that you and your customer wait no longer than is necessary.
50-150 pcs--within 15-20 days,150-300 pcs--within 25 days,over 300 pcs -- within 30 days.
we will always meet the demand of our customers all over the world.

Shipping:
Depending on various circumstances, three different delivery methods have been taken: by sea, by air cargo and by express service.
*By sea. This is the most economical way of delivery. Suit for big quantity order, the delivery cost dramatically low and assist you in achieving maximum profit. It normally would take about one month for cargoes to reach their destination port. 
*By air cargo. The advantage of air cargo is it costs much less time than delivery by sea. Generally it would take about one to two weeks for cargo reaching its destination.
*By express service. It is the most expensive way of delivery, but it is really quick and convenient. Normally this door to door service can deliver the goods to your company only in 3-5days. Fortunately, we have signed big discount contract with most express companies, such as TNT, DHL and UPS, to help our customers cut their delivery expenditure.

BaoTurbo Warranty:
Once buying our products you could enjoy 12 months warranty period. Within this period you could claim quality warranty anytime when you find quality problem of our products.
Please contact our After-sales service department in time within 30days after you received the cargo.
we have complete after-sale services operated by the service department. We can provide you with replacement as well as spare parts. Our technical capability and fast response can make you save money and cost.
Process:
A Please take a photo of the products which have problems and describe the problems appeared.
B Please send the proof to our After-Sales Department, we will reply within two days.
C We will dispatch our Quality and Problems Appraisers to make a confirmation.
D Have a negotiation of the compensation and sign agreements.
E Our After-Sales Department will perform the duties as the agreements.
Service contract:service@baoturbo.com